Privacy notice

About this notice and how to contact us

In this notice, “we” refers to those managing inquiries for the Rawder website (rawder.net) from Quito, Ecuador. This notice explains how we handle information received through the contact form, our contact email and browsing this website. You can contact us about privacy matters at rawdercc@gmail.com.

What we receive and why

The contact form asks for your name, email address, subject and message. When you submit it, we also receive confirmation of the privacy checkbox. We receive this information directly from you and use it to respond to inquiries, consider collaboration proposals and handle illustration commission requests. Please avoid including identity documents, banking information or sensitive information that is unnecessary for your inquiry.

We receive, read, organise and retain messages in the mailbox used to manage inquiries, and delete them according to the periods below. Providing information is voluntary, but required fields must be completed to submit the form. Without a valid email address or enough information, we may be unable to respond or prepare a proposal.

If you prefer not to use the form, you can email rawdercc@gmail.com directly. This avoids transmitting your inquiry through FormSubmit; email will still be handled through Gmail, and the purposes and retention periods in this notice will apply.

We rely on your consent to handle general inquiries and collaboration proposals. You may withdraw it by emailing the address above. When you request a quote or commission, processing necessary to prepare and fulfil that commission is based on steps you request before entering into a contract and, once agreed, performance of that contract. Retention required by law is based on the relevant legal obligation. This form does not subscribe you to advertising.

Retention

Inquiries that do not lead to a commission will be retained for six months from the last contact concerning that inquiry. They will then be deleted from the records and mailbox under our management, unless specific information must be retained to meet a legal obligation or address a claim; its use will then be restricted to that purpose.

Messages relating to completed commissions will be archived for two years from delivery of the work, to refer to what was agreed and address subsequent questions or adjustments. They will then be deleted. Invoices, contracts and information needed to meet legal obligations or address claims will be retained separately for the applicable period, with their use restricted to those purposes.

Service providers

The website uses Hostinger for hosting, FormSubmit to transmit contact forms and Gmail to receive and manage email. These services may process technical and contact information necessary for their functions. Submitting the form may take you to an external anti-spam check. FormSubmit states in its documentation that it retains submissions for 30 days; this is separate from the retention period for messages received in our mailbox.

Google states that information may be processed on servers in different countries. Hostinger publishes a data processing agreement for its services. These services may involve processing outside Ecuador. FormSubmit’s public information does not specify all processing countries or the particular safeguards for its transfers. We have requested clarification and will update this notice when confirmed information becomes available. You can consult the providers’ policies linked below.

How to exercise your rights

You can email rawdercc@gmail.com to request access to, correction, updating or deletion of your information, or exercise other applicable rights, including objection, restriction and portability. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing. We may request the minimum information necessary to verify your identity.

To help us handle your request, email the address above with the subject “Privacy” and explain what you need: for example, access to the information we hold, correction of your email address or deletion of an inquiry. If possible, write from the email address used for your inquiry and include its approximate date. Do not attach identity documents initially: if further verification is needed, we will ask only for the necessary information. We will handle your request free of charge, within the applicable legal time limits, and explain any relevant limitations.

Withdrawing consent does not affect earlier processing or require deletion of information that must be retained under another applicable legal basis. In that case, we will explain the reason and restrict its use to that purpose.

You may also contact Ecuador’s Superintendencia de Protección de Datos Personales. Its current contact channels are available at https://spdp.gob.ec/.

We do not make decisions with legal or similarly significant effects on you based solely on automated processing of inquiries.

Browsing and external links

Reader preferences may be stored in your browser to remember your settings. Hosting and anti-spam services may process technical information, such as your IP address, browser and access date, to deliver and protect the service. Links to social networks and external platforms take you to services with their own policies.

The reader uses local storage to remember your chosen text size and colours. These preferences have no automatic expiry in the code and can be removed by clearing this website’s data in your browser. WordPress also uses session storage to check emoji support. External anti-spam services may use their own cookies and terms. The retention periods and conditions for technical logs and anti-spam checks depend on each provider.

FormSubmit · FormSubmit: documentation · Hostinger · Google / Gmail / reCAPTCHA

Changes to this notice

We will update this notice if our services or the way we handle information changes. The update date appears at the top. If we intend to use your information for a different purpose that requires your consent, we will ask for it beforehand.